Very good service letters

From time to time we come across some very good service letters so we thought it would be a good idea to share some of them with you.

Upside down letter

We enjoyed reading the letter sent by Wolves football club to apologise for having sold a replica shirt which had been printed upside down. To see the letter and read more about this story please take a look at  Wolves letter

Customer service manager reply to a 3 year old

The famous exchange of letters between a 3 year old and a Sainsbury’s customer service manager as to whether Tiger bread should be renamed Giraffe bread. A copy of the letter and background material can be found at Sainsbury’s letter

very good service letters


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  • Examples of customer service

    This blog is a collection of real life customer service experience by customers of companies which are listed on
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