Very Good Service: good customer service stories

This page showcases a selection of our customer service videos.

Very Good Service at the Hotel Le Royal in La Baule. A perfect showcase for a good customer service video:

Very good service in the Jumeirah Saadiyat Island, a very good service video:

Very good service at the Peninsula Hotel in Paris, video by verygoodservice.com:

Airlines with good customer service:

Airlines offering a good customer service can be found on verygoodservice.com

Good customer service in hotels:

Hotels offering a good customer service can be found on our website: Hotels with very good service

Good customer service in hospitality industry:

Good customer service in retail:

Please do not hesitate to share your good customer service stories with #goodcustomerservice

We explore below what makes a good customer service video.

What makes a good customer service video?

A good customer service video is an essential tool for businesses looking to improve customer experience, engagement, and satisfaction. One of the key components of an effective customer service video is clarity. It should be well-structured and easy to understand, ensuring that viewers grasp the message quickly and efficiently. The language should be simple, avoiding unnecessary jargon, while still maintaining professionalism. Visual elements such as subtitles, callouts, and animations can help reinforce key points, making the content more accessible to a diverse audience, including those with hearing impairments or non-native speakers. Additionally, an engaging tone is crucial—whether the video is instructional, apologetic, or informative, it should convey empathy and understanding. Customers should feel like they are being heard and valued, not just processed through a corporate response system.

Another important aspect of a good customer service video is authenticity. A scripted video should not come across as robotic or overly rehearsed; instead, it should feel natural and genuine, as though the representative is speaking directly to the customer. This can be achieved through warm body language, friendly facial expressions, and conversational delivery. Furthermore, the video should be visually appealing and professionally made, with good lighting, clear audio, and high-quality visuals. If the video includes demonstrations—such as how to troubleshoot a product or navigate a website—it should be concise and easy to follow. Providing real-life scenarios and solutions can make the content more relatable and effective. Additionally, a strong call to action at the end of the video, such as directing customers to further support resources or offering additional assistance, can enhance the overall experience, leaving customers feeling informed and valued. A well-crafted customer service video doesn’t just resolve issues; it strengthens the relationship between the business and the customer.

Good customer service can be flagged to us by using hashtag #verygoodservice on your favourite video platform.