Very Good Service: good customer service stories

A list of recent customer service awards can be found on our customer service awards list

——–

This is a list of organisations which run customer service awards, either as a complete award event focused on customer service or as a subsection, part of a broader award ceremony. Most of these customer service awards will use different scores or evaluation system so it is worthwile visiting their website to learn more. Please do not hesitate to contact us via email or by leaving a comment below to submit another award to be listed on this page.

• Customer Service of the Year

– These UK customer service awards are open to companies across all sectors who deal directly with the public. They are based on independent research based on thousands of mystery shops to uncover the businesses which offer the best customer service. For the 2018 awards, the entry deadline is on 30th April 2017. More information on the Customer Service of the Year website: http://www.csoy.co.uk/

• Financial Adviser Service Awards

– These Service Awards recognise financial institutions which provide a high quality of customer service to their intermediary clients and therefore contribute to drive service standards improvemenets within the retail finance marketplace. Recent service awards took place on 27th November 2014 and a list of winners can be found on the Service Awards website : http://fasawards.ftadviser.com/

• Conlumino Customer Satisfaction Awards

  – run by Conlumino, these awards take place during the Future Retail Strategies Conference and are primarily covering the retail sector. They include many categories, including the award for Best Customer Service Experience.

• UK Customer Satisfaction Awards

  – organised by the Institute of Customer Service, it recognises organisations and individuals which have succesfully developped and implemented a successful customer service strategy. they are judged by industry experts, business leaders and academics – http://www.customerserviceconference.co.uk/ukcsa.php

• Moneywise Customer Service Awards

  – run by Moneywise, these awards are focused on the financial sector and are voted by the public – http://www.moneywise.co.uk/customer-service-awards/results

• Best Consumer Customer Service Award

  – This is  one of the categories of the awards organised by the The Internet Services Providers’ Association (ISPA UK), the UK’s Trade Association for providers of Internet services. The winners are selected by judges based on a range of criteria which may include a number of items such as Speed of answering customer queries or Innovation in billing and customer contact – For more information about the 2014 edition visit: http://www.ispa.org.uk/ispa-awards/best-consumer-customer-service/

• Best Service Desk Award

  – This award is for internal IT service and support teams which provide help to internal or external customers. It is part of the IT Service and Support Awards organised by the Service Desk Institute. The submission for 2014 closes on 15th March 2014. More information can be found on: http://www.servicedeskinstitute.com/events/it-service-excellence-awards/best-service-desk-award/

• CCA Excellence Awards

  – These awards are organised by The Customer contact Association which is a leading independent authority on customer contact strategies and operations. The awards comprise many categories such as Best Customer Experience Centre, Customer Service Complaints Team and Back Office Customer Service Team. Entries is open to both members and non-members of the association. More information about the awards can be found on: http://www.cca-global.com/gsx/content/awards/

• The CRM Service Awards

  – proposed by CRM magazine, they acknowledge the leading vendors, rising stars, and best deployments in customer service over the past year. Candidates are rated against a scoring matrix adapted to each of the category awards. http://www.destinationcrm.com/ServiceAwards/

• The Cards and Payments Awards

  – Best Achievement in customer service – Proposed by Cards & Payments World, this industry specific award is focused on the financial services sector or retailers providing their branded payment tool. http://www.cardandpaymentsawards.com/

• The Kent Invicta Chamber Business Awards,

  organised by The Kent Invicta Chamber of Commerce, have a dedicated category called Excellence In Customer Service 2013 with particular emphasis on handling and managing customer complaints and feedback as well as staff development in relation to customer care. http://www.kentinvictachamber.co.uk/kent-invicta-chamber-business-awards-2013/

• The Gartner and 1to1 Media CRM Customer Excellence Awards

  – proposed by Gartner, these awards reward topics such as customer experience excellence, customer service optimisation and customer analytics, being measured against the 8 Gartner CRM Building Blocks. More information available on their website: http://www.gartner.com/technology/summits/emea/crm/excellence-awards.jsp

• The Forrester’s Outside In Awards

  : These awards recognise organizations that demonstrate excellence at the practices needed for planning, creating, and managing a great customer experience. They are awarded annually during the Forrester Customer Excellence Forum. http://www.forrester.com/marketing/general/outside-in-awards.html – Previous winners which are featured on verygoodservice.com include American Express.

• The Customer Service Training Awards

  – organised by the Customer Service Training Network which brings together people and organisations involved in customer service training and associated activities. They are specifically targeted at trainers and include diverse categories such as innovation of the year and social media awards.  For more information about the 2014 edition take a look at http://www.cstawards.co.uk –

• Cornwall Tourism Awards

  – these awards are hosted by Visit Cornwall and the Cornwall Development Company tourism service. They comprise over 19 categories and focus on businesses which represent the best image for the county’s tourism development. They propose a dedicated category for Outstanding Customer Service which was won by Christine Hornsby for the 2013/2014 edition. More about these awards can be found on their tourism awards page: http://www.visitcornwall.com/industry/tourism-awards

• Awards International – Customer Experience Awards
  Recognizes organizations excelling in customer experience across diverse sectors. Categories include customer-centric culture, digital transformation, and innovation. Judged by industry experts, it promotes best practices globally.
  Visit Awards International
• European Contact Centre & Customer Service Awards (ECCCSA)
  Europe’s largest awards for contact centers and customer service excellence. Celebrates innovation, teamwork, and outstanding customer experiences. Judged by industry professionals to ensure credibility.
  Visit ECCCSA
• UK Digital Experience Awards
  Honors exceptional digital experiences in the UK, focusing on innovation and user satisfaction. Categories include best mobile app, website, and use of social media. Encourages businesses to enhance their digital customer journeys.
  Visit UK Digital Excellence Awards
• UK Customer Satisfaction Awards
  Organized by the Institute of Customer Service, it recognizes service excellence across sectors. Categories range from Best Customer Experience to Sustainable Customer Service. Celebrates individuals and organizations driving customer satisfaction.
  Visit Institute of Customer Service
• Stevie Awards for Sales & Customer Service
  A global program celebrating achievements in sales, customer service, and business development. Offers over 150 categories such as Customer Service Professional of the Year. Judged by experts worldwide for credibility.
  Visit Stevie Awards
• The International Business Awards (The International Stevies)
  Global awards recognizing excellence across industries, including customer service categories like Team of the Year and Executive of the Year. Open to companies worldwide with a robust judging process.
  Visit International Stevies
• Noble Outstanding Customer Service Awards
  Acknowledges individuals, teams and departments for exceptional customer satisfaction and loyalty. Focuses on innovative support strategies and rapid response times. Highlights commitment to enhancing the overall customer experience.
  Visit Noble Awards
• Reigate and Banstead Business Awards – Customer Service Award
  Open to businesses in Reigate & Banstead excelling in customer service. Recognizes outstanding service delivery, resulting in improved profitability and loyalty. Emphasizes a culture focused on customer satisfaction.
  Visit Reigate and Banstead Business Awards
• Excellence in Customer Service Awards – Business Intelligence Group
  Celebrates companies, executives, and products improving customer experiences worldwide. Includes categories like Organization of the Year and Front-line Pro of the Year. Judged by experienced business executives for fairness.
  Visit Business Intelligence Group
• Customer Service Excellence Awards – Business Awards UK
  Honors professionals and organizations demonstrating innovation in customer service delivery. Recognizes achievements that improve satisfaction and loyalty across industries. Encourages sharing best practices in service excellence.
  Visit Business Awards UK
• North American Customer Centricity Awards
  Focuses on organizations prioritizing customer-centric strategies in North America. Includes categories for various industries and company sizes. Highlights initiatives that place the customer at the heart of business operations.
  Visit North American Customer Centricity Awards
• Forrester Customer-Obsession Awards
  Recognizes enterprises and leaders excelling in customer-obsessed strategies globally. Focuses on innovations that enhance customer experiences across industries. Winners are announced at regional CX Summit events.
  Visit Forrester
• Feefo Trusted Service Awards
  Celebrates businesses delivering consistently excellent service based on verified reviews. Includes Trusted, Gold, Platinum awards, and new Exceptional Service categories by sector size. Recognizes genuine commitment to quality service.
  Visit Feefo
• UK National Contact Centre Awards
  Dedicated to recognizing excellence within the UK contact center industry. Categories include Team Leader of the Year and Contact Center Manager of the Year. Promotes innovation and leadership in contact center operations.
  Visit UK National Contact Centre Awards
• The Forum Awards (formerly Customer Contact Innovation Awards)
  Recognizes innovative approaches to improving contact center performance and customer experience. Celebrates teamwork, leadership, and measurable success in service delivery across industries.
  Visit The Forum
• European Customer Experience Awards (ECEA)
  Highlights outstanding achievements in delivering superior customer experiences across Europe. Encourages organizations to innovate while focusing on empathy and personalization in their services.
  Visit European Customer Experience Awards

• International Customer Experience Awards (ICXA)
  Recognizes initiatives from any organization improving customer experience globally. Offers 26 categories celebrating CX excellence. Provides opportunities for networking and brand placement.
  Visit ICXA
• NCSA Service All-Stars Awards
  Honors individuals, teams, and organizations demonstrating exceptional service excellence. Celebrates those who consistently go the extra mile for their customers.
  Visit NCSA

Last updated in March 2025 (assisted with Perplexity), please leave a comment with description and link if your customer service award is not listed. Thank you

Talking about awards, Very Good Service have won a few awards recently:

In September 2025 Very Good Service Ltd was declared Best Customer Service Platform 2025 at the Greater London Enterprise Awards 2025. ( Very Good Service is a Winner of The SME Greater London Enterprise Awards )

In February 2025 Very Good Service Ltd has been named Customer Service Platform of the Year at the London & South East England Prestige Awards 2025/2026 (Customer Service Platform of the Year 2025 )

In May 2025, Very Good Service Ltd received a SME500 UK 2025 Award for the Category Marketing & Advertising. ( SME500 UK Awards 2025 — GPMG )