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Top Customer Service Books of 2024

Note: While 2024 is still ongoing, we have worked with Gemini to source some highly-rated customer service books that have garnered significant attention and are likely to remain relevant for some time:

1. “Be Our Guest: The Art of Extraordinary Service” by The Disney Institute and Theodore Kinni

• Precis: This book delves into the secrets of Disney’s exceptional customer service. It explores the company’s philosophies, practices, and culture that have made it a global leader in customer experience.
• Author: The Disney Institute and Theodore Kinni
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Praised for its practical insights, real-world examples, and engaging storytelling, the book has received widespread acclaim.

2. “Uncommon Service: Why Committed Employees Create Exceptional Customers” by Frances Frei and Anne Morriss

• Precis: This book focuses on the importance of employee engagement and satisfaction in delivering exceptional customer service. It explores how companies can create a culture that empowers employees to go above and beyond for customers.
• Author: Frances Frei and Anne Morriss
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Highly regarded for its research-backed approach and actionable strategies, the book has been praised for its ability to inspire and motivate leaders.

3. “Hug Your Haters: The Secrets to Making Your Detractors Your Biggest Fans” by Jay Baer

• Precis: This book offers a unique perspective on handling negative customer feedback. It explains how businesses can turn dissatisfied customers into loyal advocates by addressing their concerns proactively and empathetically.
• Author: Jay Baer
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Praised for its practical advice and humour, the book has been praised for its ability to help businesses navigate challenging customer interactions.

4. “Digital Customer Service: Creating a Seamless Experience Across All Channels” by Rick DeLisi and Dan Michaeli

• Precis: This book focuses on the challenges and opportunities of providing customer service in the digital age. It explores strategies for delivering exceptional customer experiences across various channels, including social media, email, and chatbots.
• Author: Rick DeLisi and Dan Michaeli
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Highly regarded for its comprehensive coverage of digital customer service trends and best practices, the book has been praised for its practical advice and real-world examples.

5. “The Effortless Experience: Conquering the New Battleground for Customer Loyalty” by Matthew Dixon, Nick Toman, and Rick DeLisi

• Precis: This book challenges conventional wisdom about customer service, arguing that reducing customer effort is the key to building loyalty. It provides practical strategies for streamlining processes and simplifying interactions.
• Author: Matthew Dixon, Nick Toman, and Rick DeLisi
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Well received for its data-driven insights and focus on practical application.

6. “What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint” by Nicholas J. Webb

• Precis: This book explores the evolving expectations of modern customers and provides a framework for creating personalized and impactful customer experiences across all touchpoints.
• Author: Nicholas J. Webb
• Availability: Available on Amazon, Barnes & Noble, and other major booksellers.
• Reviews: Praised for its insightful analysis of customer behavior and actionable strategies for enhancing customer engagement.

These are just a few of the many excellent customer service books available. Please do not hesitate to leave your own recommendations in the comments box on this page, we will review them regularly and include them as appropriate.

Our previous customer service books curated page can be found here: customer service books

This page on Best Customer Service Books was updated in March 2025.