Very Good Service: good customer service stories

Hotels with Very Good Service in the Cotswolds

The Cotswolds, a tapestry of rolling hills, honey-colored villages, and timeless English charm, beckons travelers seeking a tranquil escape. But beyond the picturesque landscapes, a truly memorable visit hinges on exceptional hospitality. In this guide, we delve into a curated selection of Cotswolds hotels renowned for their commitment to providing “very good service,” where attentive staff, personalized experiences, and a genuine warmth create lasting impressions.

1. De Vere Cotswold Water Park Hotel & Apartments (https://www.devere.co.uk/cotswold-water-park-hotel)

• Description:
  • This expansive, modern hotel is nestled within the beautiful Cotswold Water Park, offering a unique lakeside experience. It features a range of accommodation, from stylish hotel rooms to self-catering apartments, catering to diverse needs. Guests can enjoy access to a luxurious spa, multiple dining options, and a wide array of water-based activities. The hotel’s design emphasizes natural light and blends seamlessly with its picturesque surroundings.
• Customer Service Highlights:
  • Consistently praised for its friendly and efficient staff, particularly their proactive approach to assisting guests. Reviews highlight the team’s ability to handle large volumes of guests while maintaining a personal touch.
• Ratings & Reviews:
  • Google: 4.1/5
  • Booking.com: 8.0 (Very Good)
  • TripAdvisor: 4.0/5
  • Michelin Guide: Not Rated
• Awards & Recognition:
  • De Vere as a group focuses on sustainable practices. The location is an excellent place to enjoy the outdoors.

2. Cotswold House Hotel & Spa (https://www.cotswoldhouse.com/)

• Description:
  • Located in the heart of Chipping Campden, this elegant Regency townhouse exudes classic charm and sophistication. It offers a refined experience with beautifully appointed rooms, a tranquil spa, and a renowned restaurant that showcases seasonal Cotswold produce. The hotel’s intimate atmosphere and attention to detail create a sense of exclusivity.
• Customer Service Highlights:
  • Known for its personalized service, with staff going above and beyond to ensure a memorable stay. Guests frequently commend the warm and welcoming atmosphere.
• Ratings & Reviews:
  • Google: 4.5/5
  • Booking.com: 9.0 (Superb)
  • TripAdvisor: 4.5/5
  • Michelin Guide: Not Rated (but has a restaurant with a 3 Key rating)
• Awards & Recognition:
  • The hotel’s restaurant has received recognition from the Michelin Guide, indicating a high standard of culinary excellence.

3. The Manor House, an Exclusive Hotel & Golf Club (https://www.exclusive.co.uk/the-manor-house/)

• Description:
  • This historic 14th-century manor house provides a luxurious retreat amidst rolling Cotswold hills. It features opulent rooms, a championship golf course, and extensive grounds, offering a quintessential English country house experience. Guests can indulge in fine dining, relax in the spa, and explore the surrounding countryside.
• Customer Service Highlights:
  • Emphasizes impeccable service, with a focus on anticipating guests’ needs. The staff’s professionalism and discretion are highly valued.
• Ratings & Reviews:
  • Google: 4.7/5
  • Booking.com: 9.3 (Superb)
  • TripAdvisor: 4.5/5
  • Michelin Guide: Not Rated
• Awards & Recognition:
  • As part of the Exclusive Collection, the hotel upholds high standards of luxury and service.

4. The Swan Hotel, Bibury (https://www.cotswold-inns-hotels.co.uk/the-swan-hotel/)

• Description:
  • This charming 17th-century coaching inn is situated in the idyllic village of Bibury, renowned for its honey-colored stone cottages. The hotel blends traditional Cotswold charm with modern comforts, offering cozy rooms, a welcoming bar, and a delightful restaurant. Its riverside location provides a tranquil and picturesque setting.
• Customer Service Highlights:
  • Known for its warm and friendly atmosphere, with staff providing personalized attention. Guests appreciate the hotel’s authentic Cotswold experience.
• Ratings & Reviews:
  • Google: 4.4/5
  • Booking.com: 8.8 (Fabulous)
  • TripAdvisor: 4.0/5
  • Michelin Guide: Not Rated
• Awards & Recognition:
  • The Swan Hotel has been recognized with a Green Tourism Award, demonstrating its commitment to sustainability.

5. Dormy House Hotel & Spa (https://www.dormyhouse.co.uk/)

• Description:
  • Dormy House is a beautifully restored 17th-century farmhouse located high above Broadway, offering stunning views of the Cotswold countryside. It seamlessly blends rustic charm with contemporary luxury, featuring stylish rooms, a relaxing spa, and two distinctive dining experiences. The hotel’s warm and inviting atmosphere, coupled with its idyllic setting, creates a truly memorable retreat.
• Customer Service Highlights:
  • Guests consistently praise the attentive and friendly staff, who go out of their way to ensure a comfortable and enjoyable stay. The personalized service and attention to detail are frequently mentioned in reviews.
• Ratings & Reviews:
  • Google: 4.7/5
  • Booking.com: 9.2 (Superb)
  • TripAdvisor: 4.5/5
  • Michelin Guide: Not Rated
• Awards & Recognition:
  • Dormy House has received numerous accolades, including recognition for its spa and dining experiences. It is often featured in lists of top UK hotels and has been awarded for its excellent service.

6. Lords of the Manor Hotel (https://www.lordsofthemanor.com/)

• Description:
  • Nestled in the peaceful village of Upper Slaughter, Lords of the Manor Hotel is a charming 17th-century manor house set amidst eight acres of picturesque gardens. It offers a refined and tranquil escape, featuring elegant rooms, a Michelin-starred restaurant, and a warm, welcoming atmosphere. The hotel’s classic English charm and serene setting make it a perfect choice for those seeking a relaxing getaway.
• Customer Service Highlights:
  • Known for its exceptional service and attention to detail, the hotel’s staff are dedicated to providing a personalized and memorable experience. The Michelin-starred restaurant also ensures excellent service.
• Ratings & Reviews:
  • Google: 4.6/5
  • Booking.com: 9.0 (Superb)
  • TripAdvisor: 4.5/5
  • Michelin Guide: Has a Michelin Star Restaurant.
• Awards & Recognition:
  • The hotel’s restaurant holds a Michelin star, a testament to its culinary excellence and service. The hotel has also received recognition for its overall quality and hospitality.

From the modern lakeside retreats to the historic manor houses, each hotel highlighted in this guide exemplifies the art of hospitality. Whether you seek a restorative spa break, a culinary adventure, or a peaceful countryside getaway, these Cotswolds gems promise an experience where “very good service” is not just a promise, but a cherished reality. By prioritizing guest satisfaction, these hotels ensure that your Cotswolds escape is not only visually stunning but also deeply comforting and memorable.

Prepared with the assistance of Gemini – prompted on 28th Feb 2025