Very Good Service: good customer service stories

We asked Gemini to help us “could you write a 2025 it is a wrap for very good service and welcome to 2026” to publish on our blog – prompted on 18/1/2026

As we raise a glass to the start of 2026, the team at Very Good Service Ltd is taking a moment to look back at what can only be described as our most decorated year yet. 2025 was a year of growth, connection, and, above all, a celebration of the businesses that make the UK’s service sector world-class.

Reflecting on our “Triple Crown” Year

We are incredibly proud to have been recognized by our peers and the wider business community throughout 2025. These awards aren’t just for us—they are a testament to the community of excellence we’ve built together:

• SME500 UK 2025 Award: In May, we were honored for our contribution to the Marketing and Advertising sector, recognizing our role in helping SMEs amplify their success stories.
• Best Customer Service Platform 2025: In September, the SME News Greater London Enterprise Awards named us the top platform in our field, highlighting our dedication to ingenuity and merit.
• Customer Service Advisory Platform of the Year: We capped off the year by winning this prestigious title at the 2025/26 London and South East England Prestige Awards, solidifying our status as the region’s go-to resource for service excellence.

What We Accomplished Together

Beyond the trophies, 2025 was about the stories we shared. From highlighting the “Self-Service Revolution” to celebrating local legends like The Devonshire and The Cut & Craft, our platform has continued to be a hub for those who believe that service is the ultimate differentiator.

We’ve watched the hashtag #verygoodservice grow as a beacon for consumers who want to reward businesses that go the extra mile.

Welcome to 2026: The Year of Connection

As we step into January 2026, our mission remains clearer than ever. In an era of increasing automation, we believe that the “human touch” and authentic service recovery will be the most valuable currencies for any business.

What’s coming in 2026?

• Deepened SME Support: More tools to help small businesses leverage their awards and positive reviews for growth.
• Enhanced Directory Features: Making it even easier for consumers to find award-winning service in their local area.
• New Insights: A fresh series of deep dives into the trends shaping customer expectations this year.

To all the businesses we’ve featured and the consumers who use our platform: thank you. You are the reason we do what we do. Here’s to making 2026 the year of even better service!

Want to start your 2026 by getting recognized?
Visit our About Us page to see how we feature the UK’s best, or follow us on X (formerly Twitter) to share your own service success stories.