Hotels with good customer service in London

If you are looking for one of the best hotels in London and you enjoy receiving a very good service, why not consider some of the top 5-star hotels in London, a list curated with the help of Gemini based on awards, ratings and reviews :

1. The Ritz London

  • Rating: 4.6/5 on Google, 4.5/5 on Tripadvisor, 9.2/10 on Booking.com, 9/10 on Telegraph
  • Awards: Multiple awards, including being named one of the world’s best hotels by Travel + Leisure magazine.
  • Reviews: Praised for its impeccable service, luxurious rooms, and world-class dining. This iconic hotel is known for its elegant decor, afternoon tea, and Michelin-starred Ritz Restaurant.

2. The Savoy

  • Michelin Guide: 3 Keys
  • Rating: 4.7/5 on Google, 4.5/5 on Tripadvisor, 9.1/10 on Booking.com, 9/10 on Telegraph
  • Awards: Numerous awards, including being named the best hotel in London by Tatler magazine and a Five-AA-Rosette rating for its restaurant.
  • Reviews: Highly regarded for its iconic status, luxurious accommodations, and excellent dining options. This historic hotel offers stunning river views, a world-class spa, and a variety of dining options.

3. Claridge’s

  • Michelin Guide: 3 Keys
  • Rating: 4.7/5 on Google, 4.7/5 on Tripadvisor, 9.3/10 on Booking.com, 9/10 on Telegraph
  • Awards: Consistently ranked among the top hotels in the world and has been awarded five stars by VisitEngland.
  • Reviews: Praised for its elegant decor, attentive service, and sophisticated atmosphere. This luxurious hotel is known for its art deco design, stylish bars, and Michelin-starred restaurant.

4. The Dorchester

  • Michelin Guide: 2 Keys
  • Rating: 4.6/5 on Google, 4.6/5 on Tripadvisor, 9.2/10 on Booking.com
  • Awards: Multiple awards, including being named one of the world’s best hotels by Travel + Leisure magazine and a Five-AA-Rosette rating for its restaurant.
  • Reviews: Renowned for its luxurious accommodations, world-class dining, and impeccable service. This elegant hotel offers a variety of dining options, including a Michelin-starred restaurant, a world-class spa, and a stunning rooftop bar.

5. The Connaught

  • Michelin Guide: 3 Keys
  • Rating: 4.8/5 on Google, 4.7/5 on Tripadvisor, 9.4/10 on Booking.com, 9/10 on Telegraph
  • Awards: Consistently ranked among the top hotels in the world and has been awarded five stars by VisitEngland.
  • Reviews: Praised for its elegant decor, attentive service, and sophisticated atmosphere. This luxurious hotel is known for its Michelin-starred restaurant, stylish bars, and world-class spa.

Other notable mentions:

  • Mandarin Oriental Hyde Park, London: This opulent hotel offers two chic restaurants and a cocktail bar, as well as an indoor pool and a spa. It has been awarded five stars by VisitEngland. (Tripadvisor: 4.5/5, Booking.com: 9.2/10, Google: 4.7/5, Michelin 3 Keys)
  • Corinthia London: This grand hotel offers luxurious accommodations, a world-class spa, and a variety of dining options. It has been awarded five stars by VisitEngland. (Tripadvisor: 4.6/5, Booking.com: 9.1/10, Google: 4.6/5, Michelin 2 Keys)
  • The Langham, London: This refined hotel offers classic rooms, some with city and river views, plus eclectic dining options. It has been awarded five stars by VisitEngland. (Tripadvisor: 4.5/5, Booking.com: 9.0/10, Google: 4.6/5, Michelin 2 Keys)
  • The Berkeley: This elegant hotel is known for its afternoon tea, stylish bars, and Michelin-starred restaurant. It has been awarded five stars by VisitEngland. (Tripadvisor: 4.7/5, Booking.com: 9.3/10, Google: 4.6/5, Michelin 2 Keys)
  • 45 Park Lane: This modern hotel offers luxurious accommodations, a world-class spa, and a variety of dining options. It has been awarded five stars by VisitEngland. (Tripadvisor: 4.6/5, Booking.com: 9.2/10, Google: 4.6/5, Michelin 2 Keys)

These hotels offer a range of experiences, from traditional luxury to modern chic. When choosing a hotel, consider your budget, preferences, and the specific features that are important to you.

Additional Tips:

  • Book in Advance: Especially during peak seasons, it’s advisable to book your stay well in advance to secure your preferred room and dates.
  • Check for Special Offers: Many hotels offer special packages and promotions, so it’s worth checking their websites or contacting them directly.
  • Consider Location: Think about where you want to be located in London and what attractions you want to be close to.
  • Read Reviews: Reviews from various platforms, including Google, Tripadvisor, Booking.com, The Telegraph, and the Michelin Guide, can provide valuable insights into the hotel’s service, amenities, and overall guest experience.
  • Contact the Hotel Directly: If you have any specific questions or requests, don’t hesitate to contact the hotel directly. They can provide personalized assistance and recommendations. Their customer service teams are often available 24/7 to assist with your inquiries.

By following these tips and considering the information provided about the top 5-star hotels in London, you can choose the perfect accommodation for your trip.

Prompted on 31st October 2024. Verygoodservice.com also has number of top hotels in Central London listed on our website.

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  • Examples of customer service

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